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Key Concepts

Work Attitude, Influence, Communications, 

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https://www.entrepreneur.com/article/428699

There are several skills that set the best managers apart from the rest.

Emotional Intelligence

Emotional intelligence is critical to your workplace culture because managers shape much of the day-to-day work environment for 90% of your workforce. Now more than ever, managers need the skills to manage their emotions and help their people do the same. In the workplace, 80-90% of the professional competencies that differentiate top performers are related to emotional intelligence. It's no wonder that implementing EQ training for managers can yield an ROI as high as 1,000%.

Psychological Safety

Studies show that building a psychologically-safe workplace is the most important and impactful thing a manager can do to create high-performing teams. Yet few managers know what it is, let alone strategies they can consistently use to create it. Psychological safety drives innovation, learning, and belonging because people feel safe to be their authentic selves.

Coaching

Millennials, who will be 75% of the workforce by 2025, hunger for opportunities to learn and grow at work. They want managers who can provide performance coaching and give them helpful and actionable feedback. Coaching skills are a must for anyone supervising millennials and members of Gen Z, the next largest generation to enter the workforce.

Purpose

This is driving a renewed focus on meaningful work and purpose. A recent study by McKinsey found that "nearly seven out of 10 employees are reflecting on their purpose because of Covid-19. In fact, we found that as a result of Covid-19, half of American employees are reconsidering the work that they want to do." Millennials are likely to see work as their "life calling." Gen Z is the first to prioritize purpose over salary — they read mission statements and expect work cultures built on social purpose and consistent application of values.

Today's managers need to know how to have authentic and open conversations about purpose and help employees see the connection between their work and the bigger vision their team and company are trying to achieve.

Change Management

While burnout is the No. 1 reason workers are giving today for quitting, the second reason is "too much organizational change." Change management is an often-overlooked skill, but critical to your organization's success. Did you know that 50-70% of change initiatives fail? The reason is often that managers are not given the information or skills they need to get their employees on board with a change. Training your managers on leading change greatly increases your organization's success.

Execution and team accountability

Many great companies have failed, not because they lacked innovative ideas, but because they could not execute those ideas. A large part of every manager's job is driving the execution of strategic goals. In addition, managers must find the right balance of creating a culture of accountability while using psychological safety, not blame-and-shame techniques, to do it. Very few managers have the innate skills to do this but most can learn when given the right training.

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