Servicenow solutions platform

Owned by jimm1
Jan 18, 2023
1 min read

Key Points


References

Reference_description_with_linked_URLs_______________________Notes______________________________________________________________






https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-
type/resource-center/ebook/cio-guide-align-business-tech-strategy.pdf


servicenow-cio-guide-align-business-tech-strategy.pdf  **

Servicenow Overview Features Image ** 

Servicenow product docs **



Key Concepts



https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/general/reference/r_ServiceNowPlatform.html


The Now Platform is an intelligent automated engine that provides anomaly detection, predictive modeling, peer benchmarking, and performance forecasting.



Servicenow product docs - Architecture overview

Flow processing

Flow processing occurs in this sequence.
  1. When the flow trigger conditions occur or an API directly calls the flow, the system creates an entry in the event queue to start the flow.
  2. The scheduler processes the event and starts the flow in the background.
  3. The system builds a process plan from the flow.
  4. The system runs the process plan using the record that triggered the flow.
  5. The system stores the execution details in a context record.

Flow processing diagram



Potential Value Opportunities



Potential Challenges



Candidate Solutions



Step-by-step guide for Example



sample code block

sample code block



Recommended Next Steps