Product Documentation for Owner, Client

Product Documentation for Owner, Client

Key Points

 

References

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Key Concepts

 

Product Doc Need

for a product owner of a SAAS service that is customized for 4 markets ( military, government, commercial and retail ) that can be delivered through 3 business models ( software only, software product with support, integrated SAAS operations service in B2B model with support ), what are the all product life cycle stages, their exit criteria and the related documents that are needed for each stage of the life cycle. The solution delivery process for the client has these phases: The Solution Delivery Process = Discover > Assess > Plan > Design > Deliver > Implement > Operate > Support > Maintain . Provide a product documentation table that summarizes by product life cycle stage the document needed. In a seprarate column identify the solution delivery phase the client first needs that document.

 

Product Doc Model > Meta

Here's a comprehensive outline of product life cycle stages, exit criteria, and related documents for a SAAS service customized for 4 markets and delivered through 3 business models.

Product Life Cycle Stages:

  1. Idea Generation

  2. Exit Criteria: Defined product vision, market analysis, and business case.

  3. Documents:

  4. Product Vision Statement

  5. Market Analysis Report

  6. Business Case Document

  7. Solution Delivery Phase: Discover

  8. Product Definition

  9. Exit Criteria: Defined product roadmap, features, and requirements.

  10. Documents:

  11. Product Roadmap

  12. Product Requirements Document (PRD)

  13. User Stories and Acceptance Criteria

  14. Solution Delivery Phase: Discover

  15. Development

  16. Exit Criteria: Developed and tested product features.

  17. Documents:

  18. Technical Design Document

  19. Test Plan and Test Cases

  20. Release Notes

  21. Solution Delivery Phase: Design > Deliver

  22. Pilot/Proof-of-Concept

  23. Exit Criteria: Successful pilot or proof-of-concept deployment.

  24. Documents:

  25. Pilot/Proof-of-Concept Plan

  26. Pilot/Proof-of-Concept Report

  27. Solution Delivery Phase: Deliver > Implement

  28. Launch

  29. Exit Criteria: Product launched and available to customers.

  30. Documents:

  31. Launch Plan

  32. Marketing Materials (e.g., brochures, website content)

  33. Solution Delivery Phase: Implement

  34. Growth

  35. Exit Criteria: Established customer base and revenue growth.

  36. Documents:

  37. Customer Success Plan

  38. Support and Maintenance Plan

  39. Solution Delivery Phase: Operate > Support > Maintain

  40. Maturity

  41. Exit Criteria: Established market presence and stable customer base.

  42. Documents:

  43. Product Strategy Update

  44. Competitive Analysis Report

  45. Solution Delivery Phase: Operate > Support > Maintain

  46. Decline/Sunset

  47. Exit Criteria: Product no longer viable or supported.

  48. Documents:

  49. End-of-Life (EOL) Plan

  50. Customer Notification and Transition Plan

  51. Solution Delivery Phase: Support > Maintain

Product Documentation Table:

Product Life Cycle Stage

Document Needed

Solution Delivery Phase

Product Life Cycle Stage

Document Needed

Solution Delivery Phase

Idea Generation

Product Vision Statement

Discover

Idea Generation

Market Analysis Report

Discover

Idea Generation

Business Case Document

Discover

Product Definition

Product Roadmap

Discover

Product Definition

Product Requirements Document (PRD)

Discover

Product Definition

User Stories and Acceptance Criteria

Discover

Development

Technical Design Document

Design

Development

Test Plan and Test Cases

Deliver

Development

Release Notes

Deliver

Pilot/Proof-of-Concept

Pilot/Proof-of-Concept Plan

Deliver

Pilot/Proof-of-Concept

Pilot/Proof-of-Concept Report

Implement

Launch

Launch Plan

Implement

Launch

Marketing Materials

Implement

Growth

Customer Success Plan

Operate

Growth

Support and Maintenance Plan

Support

Maturity

Product Strategy Update

Operate

Maturity

Competitive Analysis Report

Operate

Decline/Sunset

End-of-Life (EOL) Plan

Support

Decline/Sunset

Customer Notification and Transition Plan

Maintain

This table summarizes the documents needed for each product life cycle stage and identifies the solution delivery phase where the client first needs each document.

 

Product Doc Model > Claude

 

This comprehensive guide outlines the complete product lifecycle documentation requirements for your SaaS product that serves military, government, commercial, and retail markets through multiple business models.

The artifact includes:

  1. A detailed table mapping each product lifecycle stage to:

    • Clear exit criteria that must be met before advancing

    • Required documentation for that stage

    • The corresponding solution delivery phase when each document is first needed by the client

  2. Market-specific documentation considerations for each of your four target markets (military, government, commercial, and retail)

  3. Business model-specific documentation requirements for your three delivery approaches (software only, software with support, and integrated B2B operations)

The documentation framework aligns with your solution delivery process (Discover > Assess > Plan > Design > Deliver > Implement > Operate > Support > Maintain) while providing a comprehensive view of what documentation is needed throughout the entire product lifecycle.

As a product owner, this will help you ensure that proper documentation is created at the right time to support both internal development needs and client requirements across all markets and business models.

 

SaaS Product Life Cycle Documentation Guide

Product Life Cycle Stages & Documentation Requirements

This guide outlines the complete product life cycle for a SaaS solution customized for military, government, commercial, and retail markets, delivered through multiple business models (software only, software with support, integrated B2B operations service with support).

Product Life Cycle StageExit CriteriaRequired DocumentationSolution Delivery Phase When First Needed1. Concept & Ideation- Market opportunity validated<br>- Business case approved<br>- Initial funding secured- Product Vision Document<br>- Market Analysis Report<br>- Business Case<br>- Value Proposition Canvas<br>- Initial User Personas<br>- Competitive AnalysisDiscover2. Planning & Requirements- Product requirements defined<br>- Initial roadmap created<br>- Development approach approved<br>- Budget allocated- Product Requirements Document (PRD)<br>- User Stories<br>- Product Roadmap<br>- Market-Specific Requirements Matrix<br>- Delivery Model Specifications<br>- Risk Assessment<br>- Technical Feasibility ReportAssess3. Design & Architecture- Solution architecture approved<br>- UX/UI designs finalized<br>- Technical specifications completed<br>- Compliance requirements mapped- Solution Architecture Document<br>- UX/UI Design Specifications<br>- Technical Design Document<br>- Data Model<br>- API Specifications<br>- Security Architecture<br>- Compliance Framework Mapping (per market)<br>- Integration DesignPlan & Design4. Development- Working software delivered<br>- Features meet acceptance criteria<br>- Initial testing completed<br>- Code reviewed- Development Specifications<br>- Code Documentation<br>- Test Plans<br>- Feature Specifications<br>- Sprint/Iteration Plans<br>- Build & Deployment Guide<br>- Environment SpecificationsDesign & Deliver5. Testing & QA- All tests passed<br>- Performance metrics met<br>- Security assessment completed<br>- Market-specific compliance verified- Test Strategy<br>- Test Cases<br>- Test Results Reports<br>- Performance Test Results<br>- Security Assessment Report<br>- Compliance Certification Documents<br>- User Acceptance Test Plan & Results<br>- Market-Specific Compliance VerificationDeliver6. Deployment & Launch- Solution deployed to production<br>- Customer onboarding materials ready<br>- Support processes established<br>- Go-to-market executed- Deployment Plan<br>- Launch Plan<br>- Operational Readiness Checklist<br>- Configuration Guide<br>- Release Notes<br>- Installation Guide<br>- Go-Live Checklist<br>- Onboarding Materials (per market/model)Implement7. Operations & Support- Service level agreements met<br>- Support processes functioning<br>- Customer satisfaction metrics achieved- Service Level Agreements (SLAs)<br>- Operations Manual<br>- Support Handbook<br>- Incident Response Plan<br>- Knowledge Base<br>- Troubleshooting Guide<br>- User Manuals (per market)Operate & Support8. Monitoring & Optimization- Performance metrics monitored<br>- Improvement opportunities identified<br>- Customer feedback incorporated- Performance Dashboard<br>- Usage Analytics Reports<br>- Customer Feedback Reports<br>- Feature Adoption Metrics<br>- Enhancement Requests Log<br>- Market-Specific Performance ReportsOperate & Support9. Maintenance & Updates- Regular updates implemented<br>- Technical debt addressed<br>- System health maintained- Maintenance Schedule<br>- Patch Management Plan<br>- Version Control Documentation<br>- Change Management Procedures<br>- Upgrade Guide<br>- Backward Compatibility MatrixMaintain10. End-of-Life & Transition- Retirement plan executed<br>- Customer migration completed<br>- Data archived appropriately- Product Retirement Plan<br>- Customer Migration Guide<br>- Data Archive/Retention Policy<br>- Service Discontinuation Notice<br>- Legacy Support Plan<br>- Knowledge Transfer DocumentationNot applicable (beyond standard delivery)

Market-Specific Documentation Considerations

Military Market

  • Security Classifications Documentation

  • Authority to Operate (ATO) Documentation

  • CMMC/RMF Compliance Evidence

  • Supply Chain Risk Management Plan

  • Secure Development Documentation

Government Market

  • FedRAMP Compliance Documentation

  • Procurement Documentation

  • Accessibility Compliance (Section 508)

  • Data Sovereignty Documentation

  • FIPS 140-2/3 Compliance

Commercial Market

  • Enterprise Integration Guides

  • API Documentation

  • Custom Implementation Playbooks

  • Volume Licensing Information

  • SOC 2 Compliance Documentation

Retail Market

  • Consumer Privacy Documentation

  • Payment Processing Security Documentation

  • User Experience Guidelines

  • Consumer Marketing Materials

  • App Store/Marketplace Documentation

Business Model-Specific Documentation Considerations

Software Only

  • Software Installation Guide

  • License Management Documentation

  • Software Configuration Guide

  • Self-Service Support Documentation

Software with Support

  • Support Service Level Agreements

  • Support Process Documentation

  • Escalation Procedures

  • Training Materials

  • Advisory Services Framework

Integrated B2B Operations

  • Operations Runbook

  • Service Integration Documentation

  • Business Continuity Plan

  • Disaster Recovery Plan

  • Operational Metrics Dashboard

  • Service Transition Documentation

 

 

Potential Value Opportunities

 

 

Potential Challenges

 

 

Candidate Solutions

 

 

Step-by-step guide for Example

 

 

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